At Zoyshoes, we are dedicated to delivering beautifully handcrafted wooden wall art with care and efficiency. This Shipping Policy outlines how orders are processed, shipped, and delivered to our valued customers in the United States.
Shipping Locations
We currently ship to all regions within the United States. Our office and fulfillment center are located in Guangzhou, China, and all orders are shipped directly from our facility to your doorstep.
Shipping rates are:
We offer free shipping anywhere in the USA.
Shipping Costs
We offer free standard shipping on all orders within the United States. There are no hidden fees or additional charges for shipping during checkout.
Orders Processing
We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color.
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time, Monday–Friday
- Handling Time: 1–2 business days (excluding weekends and public holidays)
Orders placed after the cut-off time or during weekends and holidays will be processed the next business day.
Shipping Time and Delivery
We strive to ensure all packages are delivered within the estimated time frame. However, delays may occur due to customs clearance, shipping carrier issues, or unforeseen events beyond our control.
- Transit Time: 7–14 business days (Monday–Friday)
- Estimated Total Delivery Time: 8–16 business days, depending on the customer’s location
Shipping Process
We partner with reliable couriers such as DHL and FedEx for secure and timely deliveries. Final delivery is handled by a local carrier within your region.
- Courier Services: We partner with reliable couriers such as DHL and FedEx for secure and timely deliveries.
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Tracking Information: Once your order ships, you will receive an email with your tracking number and a link to track your parcel.
Order Tracking
Once your order has been shipped, a confirmation email with a tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor the status and progress of your shipment.
If you do not receive a tracking email within a few days of placing your order, please contact us at service@zoyshoes.com.
Item not received
If you’ve successfully placed an order and haven’t received it yet the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Cover as once the item is Covered, we have control over it (once it’s by the carrier), but if still persists, kindly email us at service@zoyshoes.com.
Lost in Transit
In the rare occurrence of a package being lost in transit, we want our valued customers to rest assured that we are fully committed to their satisfaction. Your peace of mind matters to us.
In such cases, we take immediate action to investigate the situation with the shipping carrier. If the investigation confirms the loss of your package, we will gladly support you by offering a replacement with express shipping, completely free of charge.
Our aim is not only to satisfy our customers but also to compensate for any inconvenience caused.
Delayed Shipments
If your order is taking longer than expected and hasn't arrived within the estimated time, please contact our customer support team at service@zoyshoes.com. We will check what's happening, talk to our shipping partners, and we will get back to you with a solution.
While we work diligently to minimize any shipping interruptions, we appreciate your understanding in situations where delays may occur due to factors beyond our control. Rest assured that your satisfaction remains our top priority, and we will make every effort to resolve any issues related to delayed shipments swiftly and efficiently.
Please reference your tracking number and contact your local post office or/and courier for the most up-to-date information regarding your package.
For further inquiries:
If you have any additional questions, please feel free to contact our customer services at:
Phone: +86 18370845030
Email: service@zoyshoes.com
Address: No. 36,Dongshan Street, Yuexiu District, Guangzhou City, Guangdong Province, China.
Support Hour:
Mon-Fri: 8 AM EST - 6 PM EST
Sat-Sun: 10AM EST- 4 PM EST
